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CAMPUS
  2. Transportation Complaint Process

Transportation Complaint Process

The following procedure will govern how students, teachers, staff and community members shall submit safety complaints:

  • All complaints should be initiated using the contact number for reporting and other contact information located on the rear bumper of each bus.
  • Once initiated each complaint will be investigated by Director of Transportation. 
  • Investigation begins with in twenty-four (24) hours of receipt.
  • Preliminary report to the Director of Schools within forty-eight (48) hours of receipt of complaint.
    • Time/date of complaint; Summary of complaint; Driver involved; Prior complaints or disciplinary actions taken against driver.
  • Within sixty (60) days of receipt of complaint, a final written report shall be made to the Director of Schools which shall include findings of investigation, action taken by the Director of Transportation in response to the complaint.
  • Annual notice will be provided to students and parents regarding the process for reporting complaints.